Frequently Asked Questions
Everything you need to know about your next journey with It Luggage.
What is the warranty policy on It Luggage products?
All It Luggage products come with a 10-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind while traveling.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those needing their suitcases sooner.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached to be eligible for a full refund.
How can I set the combination lock on my suitcase?
Instructions for setting your TSA-approved lock are included inside your suitcase. You can also find a step-by-step video guide on our 'Lock Instructions' page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.